Frequently Asked Questions
Hello, thank you for browsing our website.
Support is important, that's the reason why we think it's good to list the frequently asked questions here to ensure, that our help reaches these people who need our actions to solver their stuff. Let us be a team.
No, it is not. It is and will never be required to order in our shop. We only recommend creating an account, since an account keeps all your orders in one view, make the refund process more comfortable, deliver the latest trends to your emails and much more. Register now
Check your login details carefully. Make sure the email address is the same one you used for registration, and the password you entered is correct. Please make sure that your web browser accepts cookies. It might be a problem caused by our system maintenance; please wait 15 minutes and try again. If you are still not able to access your account, please contact our Customer Service and outline the problem. Contact us
At the moment the only option to change your password is by resetting it on the login page
with the "Forgot your password"
function. If you encounter any issues, you can contact us with the button below. Soon there will be an area in your account dashboard to change your login credentials. Contact us
The safety of your data is essential for us, and we take this seriously. We added a feature already to our development area, but we're still working on the perfect solution to allow you to use it and ensure that there is no error or something else in our code. Give us some time and enjoy this and many more great features in the future.
To guarantee the safety of your data our development team uses AES. AES means Advanced Encryption Standard and is one of the most secure ways to store data in a database. So even if a hacker can break into our system, he'll never get your data since our system encrypts almost everything with a symmetric encryption algorithm. Contact us
Shipping & Delivery
You don't pay shipping costs, we do. So sit back, select your favorite items and enjoy the worldwide free premium shipping.
Don't worry, contact us here and explain your problem. We will take care of it with priority support. We will recheck your order and refund or replace if approved. Contact us
(All values are generated by the average amount of the last 60 days) Once you place your order, please allow 3-5 business days for it to process. After that, it will take 12-20 business days for delivery in the United States, and 20-35 business days for orders outside of the United States. Once the order has processed, the tracking Number usually takes 5-7 business days to be generated and emailed to you. If you encounter any trouble, you can contact us. Contact us
A big question in today's internet world is how to store the user data safely? We decided to open a bounty program to improve the security & security checks of our website. Our staff review all legitimate vulnerability reports and will do the utmost to solve the issue quickly. Before you report please read this document carefully, it contains all information about the program, basic principle, reward guidelines and more. To guarantee the safety of your data we pay rewards up to USD 5.000. Learn more